Shipping & Returns

Lintbells delivery

1. Placing an order

Choose the products you wish to purchase by browsing the website using the product categories or search facilities. You can easily edit or delete items from your shopping basket by clicking on the shopping basket icon in the top right of your screen. As you add each of the items this will be stored against your visit and if were to move away from our site and come back, whatever you had in your basket previously, will be visible for your ease. Lintbells uses 'cookies' to keep track of what you have in your basket and to remember you when you return to our site. To shop at Lintbells you need to have all cookies enabled. Find out more about cookies and how we use them here.

Completing your transaction

Once you are happy with your selection proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order please contact Customer Services via email (infousa@lintbells.com) or telephone 844 570 3222. Our team are available from 8am - 7pm CST.

2. Delivery information

Delivery time

We ship all orders on a next working day basis.  Providing an item is in stock, we endeavor to ship all orders received by midday on the same day. We ship orders Monday to Friday and do not ship at weekends.

Carriage charges

We will ship your order using United States Postal Service (USPS) - First Class. 

Shipping costs are based on the weight of the package as below. Orders over $49.00 will qualify for FREE delivery. 

Weight P&P charge
6 oz. (1 x Small Dog Soft Chews) $3.01
9 oz. (1 x Medium Dog Soft Chews) $3.44
12 oz. (1 x Large Dog Soft Chews) $3.93
15 oz. Shipment (Multipacks) $4.80
1 lb. Shipment (Multipacks) $6.54

Ensuring smooth delivery

All orders below $100 will be delivered by USPS and do not require a signature. Note: When placing an order we request that you supply us with a daytime telephone number so that you can be contacted quickly in case of a query with your order.

All orders above $100 will be delivered by FedEx and will require a signature, so please ensure you are at the delivery address when the order is expected to arrive.

3. Your contract with us

When you place an order online with this site you are making an offer to buy goods. When a delivery is delayed due to stock availability or unforeseen factors we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely ship date and you may cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.

4. Cancellation and returns

You can cancel your contract at any time up to 7 working days after the date of delivery. To do so, please contact us giving a brief outline of the reasons for which you are rejecting the goods. To cancel the goods you must return them to us at your own expense ensuring they are packaged adequately to prevent damage in transit. This cancellation policy does not affect your statutory rights.

5. Faulty goods

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.

6. Payment

We accept the following credit and debit cards:

  • Visa
  • MasterCard
  • Amex