1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1 Who we are. We are Lintbells Inc., a Delaware corporation. Our principal place of business in the United States is located at 8951 Cypress Waters Boulevard, Suite 160, Dallas, TX 75019.
2.2 How to contact us. You can contact us by calling us on 844-570-3222 or by writing to us at infoUSA@lintbells.com or to the address listed in clause 2.1.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3.2 Availability. All products are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.
3.3 Checkout process. Once you are happy with your selection proceed to the checkout where you will be required to provide your name, postal address, email address, daytime telephone number, delivery address (if different) and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order, please contact Customer Services by telephone on 844-570-3222 or via email (ordersUSA@lintbells.com). We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
3.4 Errors in order. You are able to correct errors on your order up to the point at which you click on ‘Confirm Order’ during the ordering process.
4.1 Acceptance of your order. An acceptance of your order will take place on shipment of the product(s) ordered, at which point a contract will come into existence.
4.2 If we cannot accept your order. If we are unable to accept your order, we will call or email you to advise of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.3 Lintbells Inc. only sells within the United States. Our website is solely for the promotion of our products in the United States, which for purposes of these terms and conditions means the 50 states and the District of Columbia. Unfortunately, Lintbells Inc. does not accept orders from addresses outside the United States.
5.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.
5.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
6.1 Delivery costs. We use a variety of delivery methods to ensure that the most efficient service is always used for your selection; including United States Postal Service or FedEx when orders are over $100. Our shipping and handling charges depend on a number of factors including the weight and size of the product. Orders to be shipped to the 48 contiguous states or the District of Columbia over $49 receive FREE delivery. Shipments to Alaska or Hawaii will incur an additional charge based on then-current shipping rates. Our shipping and handling charges are established at the time the order is placed. Please see appendix 1 for specific shipping and handling charges.
Please note that we are unable to refund any cost for postage that you may have paid unless we have sent you an item incorrectly, the item is deemed to be faulty or is subject to our ‘See the Difference Guarantee’.
6.2 When we will provide the products. We aim to ship all confirmed orders within 1 business day. However, there may be circumstances beyond our control which delay delivery. Providing an item is in stock, we endeavour to ship all orders received by 12:00 pm central time on the business day after the order is placed. We ship orders Monday to Friday and do not ship orders over the weekend.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do, this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 Ensuring smooth delivery. We will deliver the products to the address you specify for delivery in your order. It is important that this address is accurate. Deliveries by United States Postal Service do not require a signature. Deliveries by other courier services may require a signature so please ensure someone is available to sign for the parcel on delivery. If there appears to be any sign of damage to the packaging, you must notify us immediately. You must be specific about damage, and you most provide a photograph of any damage.
6.5 When you become responsible for the products. Risk of damage to or loss of the products passes to you at the time of delivery to you.
6.6 When you own products. You will only own the products once they have been successfully delivered and when we have received cleared payment in full. Products supplied are not for resale.
7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract:
(a) If what you have bought is defective you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back). See clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
(c) If you are a consumer and have just changed your mind about the product, you may be able to get a refund, but your return will be subject to a restocking fee of 20% of the cost of your order and you will have to pay the costs of return of any products. All returns must be unopened and in saleable condition;
(d) In all other cases (if we are not at fault), see clause 7.4.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(c) you have a legal right to end the contract because of something we have done wrong.
7.3 Our ‘See The Difference Guarantee’ for consumers. Most of our products are backed by our See The Difference Guarantee. If you try a product for 60 days and don’t see the difference, we’ll give you your money back.
Why do we offer a money back guarantee? Lintbells began because we wanted to help your pets look and feel their best. We work really hard to find the best ingredients, then develop the most effective products. Our range is perfected through extensive trials and we’re always looking to improve. The positive feedback of thousands of pet owners shows we’re on the right track. In fact, we’re so confident that our products will work for your dog or cat that we offer a guarantee – see the difference within 60 days or your money back.
Here’s how it works.
Let’s talk it through
If you’re not 100% happy after talking it through and trying an alternative if we suggest it, we’ll issue a refund promptly.
How to get your money back
If you’ve tried a product for at least 60 days, talked it through with us, and still haven’t seen a difference, we’re really sorry.
You’ll need to return the product by mail – with your proof of purchase and any unused part of the product or the empty containers – and we’ll refund the purchase price, plus shipping and handling.
This goodwill guarantee does not affect your legal rights in relation to defective products (see clause 11):
7.4 Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but any returns will be subject to a restocking fee of 20% of the cost of your order and you must compensate us for any costs we incur to complete your order. A contract for products is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone. Call Customer Services at 844-570-3222. Please provide your name, home address, telephone number, email address and details of the order.
(b) By email or post.Fill out the Model Cancellation Form and press "Submit" to send to us HERE or either email a scanned copy to us at firstname.lastname@example.org or mail it to us. Or simply write to us by email or mail confirming that you wish to cancel the contract and including details of what you bought, when you ordered or received it and your name and address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been shipped to you or you have received them, you must return them to us. You must mail them back to us, including your proof of purchase, to the address listed in clause 2.1. Please ensure the products are packaged adequately to prevent damage in transit. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the products.
8.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are defective; or
(b) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (except under our ‘See The Difference Guarantee’) you must pay the costs of return.
8.4 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including shipping and handling costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.5 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding shipping and handling costs) to reflect any reduction in the value of the products, if this has been caused by your handling them. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, we may charge you an appropriate amount for the damage and you authorize us to charge that amount to your credit or debit card.
(b) The maximum refund for shipping and handling costs will be the costs of shipping and handling by the least expensive delivery method we offer.
8.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind, then:
(a) Your refund will be made within 15 business days from the day on which we receive the product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the product(s) back to us. For information about how to return a product to us, see clause 8.2.
(b) In all other cases, your refund will be made within 15 business days of your telling us you have changed your mind.
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
(b) you do not, within a reasonable time, allow us to deliver the products to you.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, including a restocking fee of 20% of the cost of your order.
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can call our Customer Services team at 844-570-3222 or write to us at infoUSA@lintbells.com or at the address in clause 2.1.